Page 1 of 1

If you're having problems logging in, post in here and we'll try to help you

Posted: Mon Dec 31, 2018 7:20 pm
by Denyer
What it says. :)

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Jan 01, 2019 10:49 am
by ZeldaTheSwordsman
I had to reset my password. For some reason my browser's saved password wasn't working even though I'm pretty sure it was bang up to date

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Jan 01, 2019 12:50 pm
by Clay
Same, and same.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Jan 01, 2019 1:40 pm
by Denyer
Was the password reset process working okay for you?

In theory passwords got converted, but the way it's done is quite different -- if there were nonalphanumeric characters in your password, I think that's the most likely reason it may need resetting.

Emails should be working for anyone that needs to reset theirs, but do remember to check spam folders.

edit: This may also be a browser thing, if you had a user/password combination saved and it was previously sending as anything other than UTF-8. Would be interested in whether users who don't let browsers save passwords have the same issue.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Jan 01, 2019 6:19 pm
by Clay
Yeah, old password was lots of character gibberish. New one is too; email reset work okay for me.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Jan 01, 2019 8:02 pm
by Unicron
Had to do a password reset too. Lazy me and doing the browser saving the user name and password.
Reset worked fine.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Wed Jan 02, 2019 6:32 am
by Hot Rod Here
Thought I was the only one.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Wed Jan 02, 2019 4:43 pm
by Warcry
Denyer wrote:
Tue Jan 01, 2019 1:40 pm
edit: This may also be a browser thing, if you had a user/password combination saved and it was previously sending as anything other than UTF-8. Would be interested in whether users who don't let browsers save passwords have the same issue.
For what it's worth, I don't have my browser save my passwords. My password had non-alphanumeric characters, and I didn't need to reset it.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Wed Jan 02, 2019 8:36 pm
by Denyer
Cheers, that tallies with the accounts I tested (vBulletin may not have been fully unicode-aware, but it shouldn't have had problems with ASCII nonalphanumerics) and would tend to point the finger at the way browsers store saved password/site info.

For anyone that was trying credentials their browser had saved, out of interest a) what browser, b) did it try to enter anything [some browsers are very specific about what URLs/forms the saved credentials get tried against -- and this is completely different software], and c) did you try entering the password manually as well?

Hopefully the search indexer should be done in a few hours BTW.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Wed Jan 02, 2019 9:15 pm
by Unicron
Denyer wrote:
Wed Jan 02, 2019 8:36 pm
For anyone that was trying credentials their browser had saved, out of interest a) what browser, b) did it try to enter anything [some browsers are very specific about what URLs/forms the saved credentials get tried against -- and this is completely different software], and c) did you try entering the password manually as well?
A) Firefox
B) Not sure exactly what you mean. It did auto-fill the password box when I selected the username
C) Yes, tried manually once and it didn't work but that may have been me trying the wrong password.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Wed Jan 02, 2019 10:04 pm
by Skyquake87
Password reset and now changed. All good :)

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Feb 19, 2019 6:02 pm
by SCSW (guest mode)
can't remember what email address I used for this account. If it's my old archive one then I've got no chance of getting back in that way.
It should either be <username> @aol or @hotmail although I've a suspicion that the former may be linked to my other username on here when I changed the StoneCold Skywarp account to SC_Skywarp (?) and my profile 9 account to full title.

Either way, if someone can shoot a password reset email to me @aol . com that'd be just swell.

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Feb 19, 2019 11:32 pm
by Denyer
Yeah, it was the defunct domain account. Have set the email account to the AOL one (left placeholders in the Skywarp TFA and TFArchive RPG Team accounts where it was being used; this board doesn't like multiple accounts having the same address) and sent a "force reactivate" mail -- it should let you do a password reset when you follow that link. :up:

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Mon Feb 25, 2019 4:55 pm
by StoneCold Skywarp
Thank you

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Sep 03, 2019 8:06 pm
by DeadManWade1982
Hey, trying to login, the password my browser has saved isn't working, and I have no idea what it was. I entered my email to try and send a password reset, and apparently the e-mail I have on file is WAY out of date. Is there anything that can be done?

Re: If you're having problems logging in, post in here and we'll try to help you

Posted: Tue Sep 03, 2019 9:32 pm
by Denyer
Can you remember anything about the email address you're registered with here? Rather than post publicly, if you want to send me an email via https://virtualdebris.co.uk/page/contact and a current email address... also, could Warcry verify your ID? Without poking around too much I can see you've exchanged PMs with him.