If you're having problems logging in, post in here and we'll try to help you

You can post in here as a guest.
User avatar
Denyer
Posts: 31922
Joined: Sun Sep 17, 2000 4:00 am
Custom Title: Shooty Dog Thing
Location: UK
Contact:

If you're having problems logging in, post in here and we'll try to help you

Post by Denyer » Mon Dec 31, 2018 7:20 pm

What it says. :)

User avatar
ZeldaTheSwordsman
Protoform
Posts: 14
Joined: Tue Dec 29, 2009 12:46 am

Re: If you're having problems logging in, post in here and we'll try to help you

Post by ZeldaTheSwordsman » Tue Jan 01, 2019 10:49 am

I had to reset my password. For some reason my browser's saved password wasn't working even though I'm pretty sure it was bang up to date

User avatar
Clay
Posts: 6772
Joined: Mon May 24, 2004 2:19 am
Location: Murray, KY

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Clay » Tue Jan 01, 2019 12:50 pm

Same, and same.

User avatar
Denyer
Posts: 31922
Joined: Sun Sep 17, 2000 4:00 am
Custom Title: Shooty Dog Thing
Location: UK
Contact:

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Denyer » Tue Jan 01, 2019 1:40 pm

Was the password reset process working okay for you?

In theory passwords got converted, but the way it's done is quite different -- if there were nonalphanumeric characters in your password, I think that's the most likely reason it may need resetting.

Emails should be working for anyone that needs to reset theirs, but do remember to check spam folders.

edit: This may also be a browser thing, if you had a user/password combination saved and it was previously sending as anything other than UTF-8. Would be interested in whether users who don't let browsers save passwords have the same issue.

User avatar
Clay
Posts: 6772
Joined: Mon May 24, 2004 2:19 am
Location: Murray, KY

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Clay » Tue Jan 01, 2019 6:19 pm

Yeah, old password was lots of character gibberish. New one is too; email reset work okay for me.

User avatar
Unicron
Posts: 2385
Joined: Wed Dec 20, 2000 5:00 am

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Unicron » Tue Jan 01, 2019 8:02 pm

Had to do a password reset too. Lazy me and doing the browser saving the user name and password.
Reset worked fine.

User avatar
Hot Rod Here
Protoform
Posts: 37
Joined: Mon Oct 22, 2018 12:29 pm
Location: Cybertron, Icon

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Hot Rod Here » Wed Jan 02, 2019 6:32 am

Thought I was the only one.

User avatar
Warcry
Posts: 13384
Joined: Fri Aug 23, 2002 4:10 am
Location: Winnipeg, Manitoba, Canada

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Warcry » Wed Jan 02, 2019 4:43 pm

Denyer wrote:
Tue Jan 01, 2019 1:40 pm
edit: This may also be a browser thing, if you had a user/password combination saved and it was previously sending as anything other than UTF-8. Would be interested in whether users who don't let browsers save passwords have the same issue.
For what it's worth, I don't have my browser save my passwords. My password had non-alphanumeric characters, and I didn't need to reset it.

User avatar
Denyer
Posts: 31922
Joined: Sun Sep 17, 2000 4:00 am
Custom Title: Shooty Dog Thing
Location: UK
Contact:

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Denyer » Wed Jan 02, 2019 8:36 pm

Cheers, that tallies with the accounts I tested (vBulletin may not have been fully unicode-aware, but it shouldn't have had problems with ASCII nonalphanumerics) and would tend to point the finger at the way browsers store saved password/site info.

For anyone that was trying credentials their browser had saved, out of interest a) what browser, b) did it try to enter anything [some browsers are very specific about what URLs/forms the saved credentials get tried against -- and this is completely different software], and c) did you try entering the password manually as well?

Hopefully the search indexer should be done in a few hours BTW.

User avatar
Unicron
Posts: 2385
Joined: Wed Dec 20, 2000 5:00 am

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Unicron » Wed Jan 02, 2019 9:15 pm

Denyer wrote:
Wed Jan 02, 2019 8:36 pm
For anyone that was trying credentials their browser had saved, out of interest a) what browser, b) did it try to enter anything [some browsers are very specific about what URLs/forms the saved credentials get tried against -- and this is completely different software], and c) did you try entering the password manually as well?
A) Firefox
B) Not sure exactly what you mean. It did auto-fill the password box when I selected the username
C) Yes, tried manually once and it didn't work but that may have been me trying the wrong password.

User avatar
Skyquake87
Protoform
Posts: 3429
Joined: Sun Jul 04, 2010 9:34 am

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Skyquake87 » Wed Jan 02, 2019 10:04 pm

Password reset and now changed. All good :)

SCSW (guest mode)

Re: If you're having problems logging in, post in here and we'll try to help you

Post by SCSW (guest mode) » Tue Feb 19, 2019 6:02 pm

can't remember what email address I used for this account. If it's my old archive one then I've got no chance of getting back in that way.
It should either be <username> @aol or @hotmail although I've a suspicion that the former may be linked to my other username on here when I changed the StoneCold Skywarp account to SC_Skywarp (?) and my profile 9 account to full title.

Either way, if someone can shoot a password reset email to me @aol . com that'd be just swell.

User avatar
Denyer
Posts: 31922
Joined: Sun Sep 17, 2000 4:00 am
Custom Title: Shooty Dog Thing
Location: UK
Contact:

Re: If you're having problems logging in, post in here and we'll try to help you

Post by Denyer » Tue Feb 19, 2019 11:32 pm

Yeah, it was the defunct domain account. Have set the email account to the AOL one (left placeholders in the Skywarp TFA and TFArchive RPG Team accounts where it was being used; this board doesn't like multiple accounts having the same address) and sent a "force reactivate" mail -- it should let you do a password reset when you follow that link. :up:


Post Reply